Senior IT Support Engineer

Dynatrace

Barcelona

senior engineer support

Descripción de la oferta

Are you a passionate Senior IT Support Engineer? Do you want to join a global leader that enables digital transformation
Looking for a teammate who appreciate open communication and working within international team.
 
Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,000 employees worldwide.
Our vision: We believe the world needs software to work perfectly.
What we do: Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.
How we do it: Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

Your role

  •  You are the first point of contact for 100+ employees (mostly software engineers) in our Barcelona Lab
  •  You purchase, install and set up new hardware in the lab, including networking infrastructure, high-end laptops for developers, tablets, the MS surface hub, other audio-visual devices like monitors and TVs
  •  Full responsibility for the IT support and administration of clients (50% Mac, 45% Windows, 5% Linux)
  •  Onboarding of new employees and support IT trainings
  •  Support in different kinds of global IT projects, like the migration to a new IT Service desk including workflow improvements, implementing a Mac and Linux Management solution or enabling a computer rollout via Autopilot

We expect

  • 3 Years of IT Support or IT client administration experience
  • Mac OS, Windows 10, Office 365 Suite and Active Directory experience
  • Self-driven, service oriented team player with hands on mentality
  • Very good English skills (B2 or better)
  • Good communication skills

Nice to have

  • Azure AD and O365 experience in an enterprise environment
  • Linux experience
  • SharePoint
  • MS PowerShell scripting

We offer competitive salaries depending on your experience, life & health insurance, merit based salary increase, training programs,  awesome and international engineering community and more. 
  
We look forward to your application! Do you want to level up? Apply and let's talk!