OP08 Operational Excellence




Descripción de la oferta

The Mission:

Lead the daily operations of the Customer Operations department. Providing leadership to encourages teamwork, cooperation, and productivity. Which supports the execution of our Supply Chain Strategy, maximizing Service, Quality and Cost. Additionally, this person must embrace the concept of continuous improvement across the Supply Chain function and relevant stakeholders.


Lead and manage activities to achieve and improve Customer Service Levels, Operational Efficiency and Cost Management.

Quality: Ensure quality of product supply and deliver to KPIs

Costs: Achieve cost savings according to budget

Service: Achieve SLAs and deliver year on year improvements


  • Honesty and Integrity
  • Efficiency
  • Customer service focus
  • Communication clearly
  • Organization and Planning
  • Analytical skills
  • Proactivity


  • Manage logistics operational excellence with a clear focus on Customer Experience
  • Develop, implement, and review operational procedures and KPI.
  • Build alliances and partnerships with internal and external stakeholders
  • Manage QA to ISO standards with Products & EMS Production Processes
  • Lead continuous improvement mindset in Customer Operations Team
  • Lead Product & Production Efficiency Improvement
  • Experience managing operational transitions
  • Maintain safe and healthy work environment by enforcing standards and procedures, complying with Worldsensing’s and legal regulations
  • Help to promote the company culture



  • Ideally a bachelor’s degree / or formally trained within a large logistics organization


  • Experience in management, operations, and leadership
  • Demonstrable skills in team leadership and project management
  • 5+ years of front-line experience as Operations Manager in mid or large size companies (Ideally with outsourced partners)
  • Fluent English



  • Be the CEO of your own job
  • Promote efficient meetings and good time management
  • Generous Ambition - Grow Together
  • Celebrate team success


  • Prioritize
  • Professionalism
  • Know how to evaluate improvements and consequences
  • Take care of details
  • Punctuality / time management


  • Recognize other people's achievements.
  • Constructive feedback as a rule
  • Transparency in decisions / explain the “why”
  • Accept your own mistakes


  • Out of the comfort zone / thinking out of the box
  • Know and anticipate customer needs
  • Find time to think
  • Product Excellence


  • Be clear about how far we can commit and deliver
  • Define and clarify departmental co-responsibilities
  • Maintain the company's image
  • Deliver a good product


  • Definition and communication of clear objectives
  • Give recognition & Promote the growth of other people
  • Reach agreements between managers. No need to escalate
  • Take care of the work environment


  • Great work environment
  • Work-life balance
  • Office amenities, i.e. fresh fruit and coffee
  • We love to learn and we love to share so you will actively participate in our knowledge sharing groups
  • Internal activities (communities, tech chapters, show and tell, forums)
  • Develop new ideas and really test them by participating in our annual Hackweeks
  • Annual teamwork activities
  • A diverse, international team
  • Opportunity to work for a global IoT player which has been labeled as one of the organizations actively shaping the Smart City ecosystem and pioneering the Industrial Internet

At Worldsensing, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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